Returns Policy

  • After receiving your order you have 14 days to return any damaged, unwanted or faulty products.
  • Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
  • All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
  • Feel Good Horse will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
  • If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
  • Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.

As a consumer, you are protected under UK Law, upon making a purchase you are entering into a contract with Feel Good Horse.

Please return your items to:

Bagmere Lodge, Brereton, Cheshire, England CW11 1RU